Return Policy

1. General Eligibility
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You must provide a valid proof of purchase, such as an order confirmation email or receipt. Returns will only be accepted within 15 days from the date of delivery.

2.Process for Returns
Initiation: Contact our customer service team at roseje.shop or via our website's contact form to start the return process. Please include your order number, the reason for the return, and any relevant photos or details.

Approval: Our team will review your request. If approved, you will receive a return authorization number and instructions on how to send the item back.
Shipping:You are responsible for the cost ofreturn shipping, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method.

3.Exceptions
Defective or Incorrect Items: If you receive a defective or incorrect item, contact us immediately. We will arrange for a free return and either replace the item or provide a full refund, including shipping
costs.
Opened or Used Products: Due to health and safety regulations,we cannot accept returns of opened or used products. This is to comply with strict market standards and ensure consumer safety. Promotional or Clearance ltems: ltems marked as promotional or clearance are generally non -returnable, unless they are defective.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 business days and credited back to your original payment method.

5.Compliance with Regulations
This return policy adheres to all applicable laws and regulations in the market, including those related to consumer protection and product safety for products. We reserve the right to modify this policy asneeded to remain compliant with changing regulations.

By purchasing from our website, you agree to the terms of this return policy. If you have any questions, please contact our customer service team for assistance.

Once your return is received and inspected, we will email you a notification ofreceipt. We will also notify you of the approval or rejection of your refund. lf you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at roseje.shop
Please contact our Customer service at roseje.shop. to get the return address